Day of Our Online Appointment

Using a desktop or laptop computer

If you plan to use a desktop or laptop, there is nothing to download prior to your appointment. Here are the steps to join:

  • Approximately 10 minutes before your appointment, you'll receive an email appointment reminder.

    • Note: If you have already consented to receiving text and/or email reminders, you will continue to receive them for Telehealth appointments as well. For new clients, make sure you have provided your email and or mobile phone number so that I can enable email or text reminders.

  • Click the unique link embedded in the reminder. You may have to copy and paste the link into your web browser if clicking the link does not work. Your video call screen will now open in a new tab.

  • If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself, as shown below.

 

  • You will also see the Welcome prompt. Click Play test sound to test the your camera and microphone settings.

  • When you are ready, click Join Video Call. This will take you straight into the video call.

Tip: For information about enabling camera and microphone access, please see: How to enable camera and microphone access for Telehealth.

Using a smartphone or tablet

If you plan to use a mobile device, here are the steps to join:

  • Download Telehealth by SimplePractice (for iOS or Android) in the app store. Approximately 10 minutes before your appointment, you should receive an email appointment reminder. 

  • Open the reminder email on your device and click the unique link. This will open the Telehealth by SimplePractice app.

  • If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself.

  • When you are ready, click Join Video Call. This will take you straight into the video call.

Note: There may be a slight delay for me to join the appointment if I am finishing with a previous appointment. Please be patient and I will join momentarily.

Tips courtesy of SimplePractice

Emergency & Crisis: I am not an emergency service provider nor do I provide on-call services. If you, or someone you care about, is in a mental health crisis or life threatening emergency, call 911 or go to your nearest emergency room. If in Columbus Netcare Access provides 24/7 substance use and mental health crisis services at

614-276-CARE(2273)

Sarah Newcomer, Marriage and Family Therapist L.L.C  2020 | Privacy Policies | Powered by Wix

therapyden-web-badge.png