Tips for Successful Online Sessions

Here are some tips to prepare your space for our session together:

  • I recommend joining the video appointment a few minutes early to test your settings.

  • If you can connect to the Internet, but are having trouble joining the video, you can use our recommended Pre-call Tool.

  • To use a smartphone to join a video chat, you must first download the Telehealth by SimplePractice app available in the app store for iOS or Android.

Creating Confidential Space

Things to consider:

  • Is the space private?

  • Can you lock the door?

    • If not, will others who have access to the space respect your request for privacy and not enter the room?

      • Can you/have you had a conversation with them?

      • Were they receptive?

  • Can others outside the room hear you talking?

    • If so, can you create white noise with a fan or other form of background noise? (Preferably placed outside the doorway of the room you’re in)

    • Consider using headphones or earbuds so that your provider’s voice is kept private and is only hearable by you

If you have a hard time finding confidential space, here are some examples that others have used. These are not ideal, but should be considered secondary choices if an ideal setup is not available. If you use any of these, please make sure that the space is comfortable to you. Being comfortable is also highly important.

  • Laundry Room

  • Walk-In-Closet

  • Basement

  • Attic

  • Actual last resort: your car parked in a safe, private spot. (We want to emphasize that private does not mean secluded. Please do make sure you are in a safe location.)

 

Use headphones. This increases privacy and prevents feedback.

Technical Setup:

I will send you a link to download SimplePractice. Here is a handy guide for how to use and set-up SimplePractice's video therapy software.

  • A laptop or desktop computer are ideal — preferably the biggest screen size that you have available to you (that you can also have in a comfortable, confidential space)

  • If you’re using a tablet or phone, please prop up the device so that it is stable and that the camera is about level with your eyes

  • Whatever device you’re using, please make sure that the camera is about level with your eyes. It may require propping up your device or monitor on other items, such as books.

  • Please make sure that you’re well lit and don’t have a bright light source directly behind you

  • Restart your computer before a call.  Other software might be using computer power or interfere with your video or microphone. Restarting your computer will assure your computer is ready for video. 

  • Use fast internet with ethernet cable. Video quality adapts to internet speed, so the faster your internet connection, the better the video quality you will experience. 

  • Use a newer computer with plenty of speed. Sending and receiving video takes a lot of computer power. Old or slow computers will have a harder time processing the video, which can cause choppiness. 

  • Use low resolution. If you are experience poor quality, try lowering the resolution. By doing this it requires less bandwidth and computer power, resulting in less choppiness during your call. 

Clear Your Internet:

Be sure to move your computer as close as you can to your WiFi router (the box that makes the WiFi.) Or better yet — plug your computer into the router with a cable!

Tips courtesy of Person-Centered Tech


 

Emergency & Crisis: I am not an emergency service provider nor do I provide on-call services. If you, or someone you care about, is in a mental health crisis or life threatening emergency, call 911 or go to your nearest emergency room. If in Columbus Netcare Access provides 24/7 substance use and mental health crisis services at

614-276-CARE(2273)

Sarah Newcomer, Marriage and Family Therapist L.L.C  2020 | Privacy Policies | Powered by Wix